PRIVACY POLICY

Tennis Outreach Programs (TOPs)
Last Updated: April 2026

Tennis Outreach Programs (TOPs) of Puget Sound [EIN 32-0047494], a Washington nonprofit organization, operates Eastside Tennis Center (ETC). We are committed to protecting the privacy of our participants, families, and community members.

This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our programs, website, and services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name (parent/guardian and participant)
Email address
Phone number
Emergency contact information

Optional Information

Mailing address (may be voluntarily provided by users through their account settings within our registration platform)

Program & Participant Information

Age and date of birth (for youth program placement)
Skill level and program history
Attendance and participation records

Payment Information

Payment details are collected and processed through secure third-party providers
TOPs does not store full credit card information on our servers

Automatically Collected Information

When you use our website or registration systems, certain technical information may be collected automatically, such as:

Internet Protocol (IP) address
Browser type and device information
Pages visited and general usage activity

This information helps us understand how our systems are used and improve user experience.

Cookies and Similar Technologies

We may use cookies or similar technologies to support website functionality and understand usage patterns.
You can adjust your browser settings to refuse cookies; however, some parts of the website may not function as intended.

Information within third-party platforms may, in some cases, be entered or managed directly by users.

2. How We Use Your Information

We use collected information to:

Register participants for programs, camps, and court reservations
Communicate about schedules, updates, and program-related information
Process payments and manage accounts
Ensure appropriate program placement and participant safety
Improve our services and customer experience
Detect, prevent, and respond to misuse of our systems or violations of our policies
Share occasional updates about programs, events, and opportunities to support our mission

We do not sell or rent your personal information to third parties.

3. Information Sharing

We may share information with:

Service Providers

Trusted third-party systems that help us operate, such as:

Registration and scheduling platforms (e.g., RacquetDesk)
Payment processors
Email communication tools

These providers are given only the information necessary to perform their services.

Legal or Safety Requirements

We may disclose information if required to:

Comply with applicable laws or regulations
Respond to legal requests
Protect the safety of participants, staff, or the public
Detect or prevent fraud or misuse

Organizational Changes

In the event of an organizational change, such as a merger, restructuring, or transfer of assets, information may be transferred as part of that process in accordance with applicable laws.

4. Data Security

We take reasonable administrative and technical measures to protect your information.

While no system can guarantee absolute security, we work with reputable platforms and follow standard practices to reduce risk.

5. Data Retention

We retain information as long as necessary to:

Provide services
Maintain records for operational and legal purposes
Support program history and participant development

6. Your Choices

You may:

Update or correct your account information at any time through your registration account
Opt out of non-essential email communications using unsubscribe links

Please note that certain communications related to your account, registrations, or transactions are required and cannot be opted out of.

You may also contact us to request access to or deletion of your information, where applicable.

7. Youth Privacy

TOPs serves many youth participants.
Information for minors is collected through parents or legal guardians and used solely for program participation, safety, and communication.

We do not knowingly collect personal information directly from children without parental involvement.

8. Data Breach Notification

In the event of a data breach involving personal information, TOPs will:

Investigate and take appropriate steps to contain the issue
Notify affected individuals as required
Comply with applicable Washington State laws, including notification to the Washington Attorney General when required

9. Third-Party Links

Our website may contain links to third-party services.
We are not responsible for the privacy practices of those external platforms.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on our website with a revised effective date.

11. Contact Us

If you have questions about this policy or how your information is handled, please contact:

Tennis Outreach Programs (TOPs)
Eastside Tennis Center
Email: info@tennisoutreach.org
Website: www.TOPsKirkland.org